Using a mobile app is hardly a new trend for mobile businesses.
As competition in the market rises, mobile apps are becoming one of the most efficient tools that bridge the distance between businesses and customers. But technological advances have made the benefits of mobile applications now exceed far beyond customer service and customer relationship management.
So what do mobile applications mean for hire businesses? And where do they fit in among your back-office operations and on-site tasks?
Managing routine equipment servicing, customer calls, and site requests as well as keeping a record of your driver data are all micro-operations that are an integral part of your hire business. As your operations become complex with time, it can be challenging to manage them without a streamlined method.
Even with a hire software solution in place, relying on software that only runs on desktop computers isn’t going to cut it anymore. This is where mobile hire software comes in handy.
With everyone in your business connected via an integrated mobile app, you can minimise paper trails in your processes, improve operational convenience, and enhance data accessibility for your teams.
Removes paper from your hire process
Most manual business operations require a good amount of paperwork and this is no different in hire businesses. From paper-based customer request records and call logs to invoicing and contracts, you need to keep a million paper stacks to ensure all your operational data is intact.
Paper records, however, aren’t the most reliable because they may easily get destroyed in case of a disaster, be mislaid, or be altered or disfigured.
This makes your operations more difficult than they need to be.
With mobile hire software, you can empower your workers with all the data—customer requests, driver information, and contracts—they need on their devices.
In doing so, you can establish paperless working in your business, make your data more accessible to your teams, and reduce your carbon footprint.
Improves convenience for your workforce
Digitalising the whole hire process means you can improve overall efficiency; there are many benefits to digitalisation:
- Your staff on-site can take before and after service photos and damage photos of your assets to make your billing and asset recovery more efficient
- Your staff can sign and complete relevant documentation with the customer from the hire site or depot without needing to come back to the head office
- Your staff can send important customer details to your drivers so they can easily access the location details they need for better asset delivery
- You can view your employees’ assignments and manage their daily assignments from wherever you are
In other words, by making it easier for your workforce to communicate amongst themselves and with customers, mobile hire software makes your operations faster, reduces operational costs, and increases the overall productivity of your teams.
Offers better visibility and reporting with digitalised information
What can you achieve when all your vital hire information is accessible?
When you manage servicing on a mobile, there’s a real-time data flow back to your main operating system, which means everyone in your team can use updated insights to perform their jobs better.
Whether they’re working at the back office, at the depot, on-site, or from home, a mobile app makes it easier to view data—there’s no waiting around for IT teams to retrieve the data for you, no skimming through paper files to find the relevant data, and certainly no travelling to the main office to retrieve the files you need.
Digitalising your equipment information and diagnostics and directly linking them with your main operating system also helps to identify your customer data, review asset performance information, and design your business strategies.
- Discover your most costly equipment maintenance
- Determine the most in-demand and weaker performing assets
- Identify the seasonal patterns of hiring
- Make informed decisions about your equipment inventory
Mobile hire software makes hire process management easier
From making operations easier for everyone in your workforce to providing you 24/7 access to valuable rental insights, mobile hire software seamlessly connects your operations and streamlines every aspect of the hire business.
As experienced partners in rental software solutions, MCS can help you obtain customised mobile rental software solutions that integrate seamlessly into your existing workflows.