Customer experience is at the heart of any business—even businesses in the hire industry.

Contemporary businesses understand the impact that customers can have on their operations and how quickly a bad review can resonate with your core customer segments. A single bad review by a disgruntled customer may cost you hundreds of potential customers and this is why you need to constantly be on the lookout for ways to keep your customers satisfied.

At MCS, we understand the need to continuously offer value-adding services that enhance how your customers experience your service.

This is why we have developed a new functionality that enables hirers to dispatch text alerts to customers regarding driver delivery routes and expected delivery times.

Being in the hire industry, you may know that perhaps one of the most frustrating experiences for a customer is waiting for a delivery to arrive, but with a simple notification system that informs your customer when their delivery is en route and its estimated time of delivery, customers can plan their day more efficiently without hassle.

Let’s take a closer look at how MCS SMS delivery alerts can benefit your customers and improve customer loyalty.

Specifies delivery windows

Customers today have busy schedules and generally have their days planned down to the minute.

One of the biggest problems that customers face when hiring equipment is not knowing when their delivery will arrive. Delivery routes are unpredictable and can be altered due to road conditions, traffic, accidents, or even weather conditions.

Customers generally don’t enjoy having to reschedule their entire day waiting for the delivery and this is why SMS delivery alerts can be a great way for your hire business to rectify this issue.

Hirers and customers can communicate with each other more efficiently and have a clear idea about when their delivery can be expected.

Should the customer be unavailable to receive the items, they can organise someone else to be at the location to receive the items. This is also a great benefit to your hire business since your drivers won’t have to spend time waiting for the deliveries to be accepted.

Lets customers be in the know

Today, customers expect real-time notifications. If you look at most eCommerce websites, this is a default feature that customers have come to expect, so why not adopt the same in the hire business?

With many studies showing that a lot of customers want real-time SMS delivery updates, it can create a positive impact on your customers.

Automated SMS notifications keep customers informed so that they don’t have to waste time calling your hire business to know about the status or progress of their delivery.

When your customers are notified, there are much fewer missed deliveries which can save time and effort for both your hire company and your customers.

Improves the efficiency of your drivers

Sending an SMS delivery alert to your customers before the driver is about to arrive doesn’t simply improve your customer service—it also ensures that your delivery drivers are more efficient as well.

For instance, if your customer knows the estimated time that they can expect the delivery to arrive, it gives them a head start on getting everything ready to expedite the delivery process. This means that your driver can quickly stop and deliver the equipment before moving on to the next customer.

Your driver will then have the time to make the other deliveries on time as well while maintaining consistency with all deliveries and without wasting time waiting for any customers to prepare to receive their deliveries.

SMS delivery alerts can help the multiple parties involved in the hire process to efficiently carry out their daily activities.

SMS delivery alerts can help your customers and your business

Automation is quickly shaping the way hire businesses operate, and MCS’s SMS delivery alerts functionality is the latest step in ensuring that hire businesses have the newest technologies and software to boost their business.

If you’re interested in creating a lasting impact on your business and transforming the way customers experience your services, SMS delivery alerts can give you the edge you need to succeed.