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Move to MCS-rm rental software brings greater management transparency to Wernick Hire
Customer Profile Country: United Kingdom Industry: Portable Accommodation Hire www.wernick.co.uk
Before MCS-rm, Wernick Hire was relying on an older decentralised UNIX contract management solution from MCS, with some paper-based processes. System limitations were starting to hold the business back. Wernick Hire wanted new hire software to:
The migration to MCS-rm rental software went ahead with 150 users in a relatively short space of time and its new hire system was introduced to its front-office. Alongside hire and sales functionality, it also adopted CRM, purchase ordering and workshop.
Reporting With MCS-rm reporting, I have increased our utilisation rates close to double digits. By analyzing the group's kit utilisation rates, I can see which product lines are profitable and which are lagging behind. I now have insight into where to invest for maximum return.
With MCS-rm reporting, I have increased our utilisation rates close to double digits. By analyzing the group's kit utilisation rates, I can see which product lines are profitable and which are lagging behind. I now have insight into where to invest for maximum return.
Workshop One of our largest clients has set a benchmark that we have to achieve 90% of their call-out requests in a designated time-frame. Metrics from the MCS-rm Workshop module illustrate that we have over 100 call-outs a month for them, and we have solved 95% of these in the specified time-frame. The client has been impressed that we can prove that we are surpassing the agreed service levels and we are able to take swift action if we think these KPIs will not be achieved.
One of our largest clients has set a benchmark that we have to achieve 90% of their call-out requests in a designated time-frame. Metrics from the MCS-rm Workshop module illustrate that we have over 100 call-outs a month for them, and we have solved 95% of these in the specified time-frame. The client has been impressed that we can prove that we are surpassing the agreed service levels and we are able to take swift action if we think these KPIs will not be achieved.
Escrow Protection MCS have an in-depth knowledge of migrating IT systems and are also a very professional operation, with vendor agreements in place. These include the Escrow Protection agreement, which protects their customers in case anything should happen to the business.
MCS have an in-depth knowledge of migrating IT systems and are also a very professional operation, with vendor agreements in place. These include the Escrow Protection agreement, which protects their customers in case anything should happen to the business.
Since using MCS-rm rental software and CRM, Wernick Hire has:
Wernick Hire is also now benefitting from:
MCS-rm has brought an unprecedented degree of consistency to the business. It tackles both the hands-on day-to-day activities with ease, as well as helping our decision-makers to make important investment decisions and open up new revenue streams. It was definitely the right choice for our business! Wernick Hire
MCS-rm has brought an unprecedented degree of consistency to the business. It tackles both the hands-on day-to-day activities with ease, as well as helping our decision-makers to make important investment decisions and open up new revenue streams. It was definitely the right choice for our business!
Wernick Hire
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