Connect your operations

Group completely unrelated areas within
MCS-rm software and gain a consolidated view of related activity you want to track with MCS Cases.

Visibility

See the full picture

With a categorised view of your workload, you can identify existing issues like bottlenecks earlier on, and take the actions necessary to resolve them. Manage your workload seamlessly with MCS Cases.

Insights

Get custom reports

MCS Cases comes with its own reporting system. You’ll be able to create customised reports, retrieve necessary insights about individual cases, and display the information you need in a single snapshot.

Analysis

Track past activities

By reviewing the numbers and statistics of each case stage you can oversee your current case output, monitor and analyse your past caseload, and observe how well you have performed and met your objectives.

Gower Event Management Systems
For a fixed monthly fee, we know that there will be no nasty surprises awaiting us when we power up our hire system in the morning and we have total peace of mind that the system will be running 100% of the time.

Gower Event Management Systems

Additional features

See all the activities you want to track

With MCS Cases, you can link multiple elements of your operations—including jobs, customers, prospects, quotes, contracts, suppliers, and invoices—to your case.

You can also monitor activities like new construction project opportunities and improve your outcomes without relying on countless stacks of paper or spreadsheets.

Access a combination of powerful features

Link Cases to specific areas you want in the MCS-rm rental management system and access features like:

  • Case Reporting: Create custom reports
  • Case Stages: Group, view, and manage cases
  • Custom Fields: Add the attributes that you want to monitor
  • Notes and Note categories: Visualise your cases using colour codes
  • Action Management: Set reminders to complete a case action on time

    • Get a customisable platform

    Cases can be configured to suit your business processes despite the differences in your workflows.

    As MCS Cases comes with a range of easily navigable custom fields, you can define the type of data you want to capture seamlessly as well as your preferred terminology for the chosen process. Cases also comes in handy when handling complaints or service delivery
    incidents—to ensure timely resolution.

    Explore our hire software solution

    Some key features within MCS-rm rental software to enhance your business.

    MCS CRM

    Customer Relationship Management (CRM)

    Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships.
    CRM >

    MCS workshop

    Workshop

    Ensure your hire equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss.
    Workshop >

    mcs purchasing

    Purchasing

    Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system.
    Purchasing >

    dashboards

    Dashboards & Business Intelligence

    Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing hire trends to ensure you make the right strategic decisions for your rental business.
    Reporting >

    electronic trading

    Electronic Trading

    Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes.
    Electronic Trading >

    documentmanagement

    Document Management

    Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service.
    Document Management >

    smartalerts

    Smart Alerts

    Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met.
    Smart Alerts >

    resourceplanner

    Resource Planner

    Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks.
    Resource Planner >

    onlineshop

    Online Shop

    Offer your customers and prospects a convenient way to create rental reservations anytime and anywhere opening up new markets and increasing your revenue streams.
    Online Shop >

    customerportal

    Customer Portal

    Drive customer loyalty whilst enhancing brand awareness using a personalised Customer Portal allowing your clients to self-serve the information they need 24/7.
    Customer Portal >

    telematics hub

    MCS Telematics Hub

    Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet.
    MCS Telematics Hub >

    e-sign digital document signing

    MCS E-Sign

    Transform your hire quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button.
    MCS E-Sign >

    mobile tools

    Mobile Rental Tools

    Empower your workforce with our rental software mobile apps for your sales, transport, workshop and warehouse teams creating a paper-free process. With the ability to work both on-or-offline and gather real-time information from your workers on the move, you will become more responsive and consistently deliver on your promises.

    Mobile Solutions >

    MCS RM Mobile

    RM Web

    Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity.
    RM Web >

    MCS CRM Mobile

    CRM Web

    Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move.
    CRM Web >

    MCS Transport Mobile

    Transport Mobile

    The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field.
    Transport Mobile >

    MCS Picking Mobile

    Picking

    Empower your warehouse staff with MCS Picking, to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce.
    Picking >

    MCS Workshop Mobile

    Workshop Mobile

    Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates.
    Workshop Mobile >

    Cloud Solutions

    Cloud Rental Solutions

    Concentrate on running your rental company, safe in the knowledge that your hire business is always protected, your data is secure and your IT infrastructure is managed by professionals.

    Learn more about our Cloud Solutions

    At a glance

    • Secure, easy access to your hire data from any location
    • Free your in-house IT resources and reap cost efficiencies
    • Fixed monthly fee
    • Protection for your vital business data 
    • Fast implementation
    • A hire software solution that is scalable
    • Ready access to experienced IT support consultants

    Get in touch

    To discover how MCS-rm rental software solutions can empower your hire business, call us on +61 (2) 9477 1355 or use our enquiry form.

    Contact us