Rental Software Supplier, MCS, has incorporated what3words into its software to improve efficiencies and enhance the customer experience. Unlike most location systems, it uses words instead of numbers or letters, to find, share and save exact locations. This makes coordinates easier to remember, say over the phone and enter into a mobile device.
MCS Transport Mobile includes longitude and latitude that provides a precise location, but what3words makes it even easier to navigate by cutting out complicated coordinates, and allowing them to be relayed in just three words. This means less time is wasted trying to deliver or collect rental equipment, resulting in a quick and more efficient work environment. Similarly, when technicians are required on site for onsite repairs, refuelling or toilet servicing, they can quickly locate where the asset is to be able to complete their job.
Nick Thomson, MCS Sales Director, explains
“Often, it can be difficult to locate equipment on a busy construction or event site or a street address often isn’t accurate enough to specify precise locations, such as building entrances and across rural areas. The powerful combination of MCS Transport Mobile and what3words allows hirers and drivers to improve efficiency and enhance customer experience.”
The rental sector can use what3words to its advantage across 50 languages and provide efficient deliveries with the app making the last mile of deliveries and collections hassle free and 42% faster. The MCS Rental Software app uses Bing maps which is easily linked with What3Words, making it simple to navigate and start a route. Even without a phone signal or data connection, the What3Words app still works. Now hirers don’t have to worry about being stuck without signal, as the location can be viewed and navigated using compass mode. Nick Thomson adds,
“With the use of precise locations for deliveries and collections, drivers’ busy schedules are now made quicker and easier whilst also enhancing the relationship between the customer and rental company. Also, hirers do not necessarily have to be available onsite for pick-ups and drop-offs as the equipment can be left in a precise and clear location. This results in faster, more efficient deliveries and collections.”