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Creating the best client relationships to maximise your sales opportunities
Customers
Communicate with staff out on the road to deliver professional customer service and nurture your client relationships; helping you become a collaborative, customer focused team to ensure you keep your customer promises.
OPPORTUNITIES
Carry out pro-active marketing campaigns to generate new sales leads and opportunities. Then become more responsive to incoming enquiries, convert more leads into sales and improve client retention rates.
Organisation
No more missed appointments, forgotten leads or lost sales opportunities. With CRM you can capture enquiries, schedule calls or meetings with tools such as Outlook. You can even record all activity and customer communication to share knowledge and improve customer service.
MCS-rm was a perfect integrated fit and gave us the ability to tailor the CRM functionality to our requirements. We can now capture and input all customer information much quicker. Also we can quickly see previous quotations, customer turnover, a record of payments outstanding, payments made, credit limits and any other relevant financial information. HE Services
MCS-rm was a perfect integrated fit and gave us the ability to tailor the CRM functionality to our requirements. We can now capture and input all customer information much quicker. Also we can quickly see previous quotations, customer turnover, a record of payments outstanding, payments made, credit limits and any other relevant financial information.
HE Services
CRM eliminates data duplication and improves accuracy, bringing together prospect, customer, hire, sales and financial data into one easy-to-use system. CRM stores all customer information and activities including:
Accurate real-time data supports staff in making the right sales and marketing decisions to help drive your customer satisfaction and retention. You'll be able to instantly recall previous conversations and agreements to answer questions and close deals more quickly.
Analysis and reporting is also enhanced with CRM. You can:
Some key features within MCS-rm hire software to enhance your business.
Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships. CRM >
Ensure your equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss. Workshop >
Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use rental system. Purchasing >
Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions. Reporting, Dashboards & Business Intelligence >
Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes. Electronic Trading >
Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service. Document Management >
Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met. Smart Alerts >
Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks. Resource Planner >
Drive customer loyalty whilst enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and self-serve the information they need from you 24/7. Online Portal >
Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet. Telematics Hub >
Transform your hire quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button. E-Sign >
View our mobile solutions
Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity. RM Web >
Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move. CRM Web >
Empower your warehouse staff with MCS Picking to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce. Picking >
The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field. Transport Mobile >
Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates. Workshop Mobile >
Learn more about our Cloud Solutions
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