Utilization is critical to success in the rental industry. Without efficiency in deliveries and collections, equipment turnover speeds and maintenance tasks will be impacted.
How to make delivery and collection more efficient?
As sectors slowly replenish their resources, the ripple effect of a depleted workforce makes your time more precious than ever. Digitalizing how you work with third-party transport providers helps make the delivery process more transparent for both the rental company and its customers. As a result, assets can be tracked in real-time without waiting weeks for third parties to return paperwork.
Labor Shortages and Third Party Transport
Using photographs, delivery notes, and time-stamped signatures means rental companies can see the total delivery and collection journey. These all provide better visibility of when, where, and how assets have been picked up or dropped off and reduce the steps along the way. Third-Party haulage companies are notified of jobs by email so they can pass them along to specific drivers. Therefore having all documents in one place make their lives easier, and the process can be repeated for collection to ensure a smooth process from start to finish.
Customer expectations…
It is essential to fulfill customer expectations and go above and beyond to create and keep your client relationships. The frustration that late deliveries and collections inflict are easy to solve with a mobile app that allows drivers to notify customers of a specific timeslot. This means renters do not need to waste time rearranging work schedules, providing greater control and more detailed planning for rental companies.
Time savings and improved customer service…
Photos stored in one application help pinpoint precisely where equipment is located. Additionally, existing grid references have been made even more accessible through applications, including what3words. This technology is being integrated into software solutions to enable storage of a 3m x 3m location using a unique three-word reference. Now it is even easier to communicate an exact location for transport companies instead of having to relay complicated coordinates. Combining what3words with photographic evidence makes the delivery and collection process more straightforward, resulting in a better customer experience.
Digitalizing your processes…
Having a single, all-in-one solution to work with relieves additional stress and worry of things getting missed or lost from laborious paper processes. No time needs to be wasted trying to contact someone over the phone; everything is done and available virtually through a couple of clicks. Digital processes and mobile solutions ensure smooth and effective collections and deliveries to maximize customer satisfaction. Also check out how to start an equipment rental business!