Company Overview
CPS Rentals, based in Phoenix, Arizona, specializes in providing construction equipment rentals, shoring solutions, and site support products. With a commitment to meeting the unique needs of their customers, CPS Rentals has built a reputation for reliability and exceptional service in the construction industry.
The Challenge
CPS Rentals encountered a significant challenge in customizing orders to meet specific customer demands. The team found it difficult to streamline the process of fulfilling complex orders while ensuring accurate inventory tracking. Additionally:
Manual Processes: The lack of real-time inventory visibility created bottlenecks for both staff and customers.
Customer Experience Gaps: Clients often had limited access to information about available equipment, leading to delays and inefficiencies in the rental process.
Operational Inefficiency: Without a robust system, the yard team struggled to process and fulfil orders quickly, impacting productivity
Solutions Implemented
To address these challenges, CPS Rentals partnered with MCS Rental Software, implementing a range of solutions tailored to their needs:
1.Mobile App for Yard Operations
The MCS mobile app empowered the yard team to process and fulfil orders directly, ensuring that customer demands were met efficiently and with precision.
2.Real-Time Inventory Management The implementation of the Rental Management (RM) app allowed CPS Rentals’ customers to view available equipment in real-time, streamlining their decision-making and reducing delays in the rental process.
3.Customer-Friendly Tools The RM app enhanced the customer experience by providing transparency, self-service options, and instant access to inventory availability
The Benefits
Since using MCS-rm, CPS Rentals have been able to:
- Streamline order fulfilment
- Enhance customer convenience
- Improve efficiency and productivity
- Increase business growth