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MCS-rm helps Torpedo Factory Group manage the challenges of business growth
Customer Profile Industry: AV Rental www.tfg.com
The decision to choose new rental management software for its business ultimately came down to finding a centralized and integrated system that would help run and manage the business efficiently. Torpedo narrowed down the candidates to two finalists and eventually chose MCS-rm for its functionality and flexibility.
Torpedo Factory Group then began a staged implementation, with the priority being to make the core rental functionality accessible to senior managers and the different teams within the company, including:
Sales Quotations We frequently had the problem of quoting for a job and the customer then assuming that the kit would be delivered, even though they hadn’t made a formal booking. MCS-rm has made a huge difference in helping us to avoid costly misunderstandings with customers. With all quotations logged in one place on the MCS system, our sales director can check that any unconfirmed quotations are followed up, so that no opportunity is missed.
We frequently had the problem of quoting for a job and the customer then assuming that the kit would be delivered, even though they hadn’t made a formal booking. MCS-rm has made a huge difference in helping us to avoid costly misunderstandings with customers. With all quotations logged in one place on the MCS system, our sales director can check that any unconfirmed quotations are followed up, so that no opportunity is missed.
Lost Business Analysis If the customer declines a quotation, analyzing the reason helps us to build our business insight. Did we lose out on price, for example, or due to factors outside our control?
If the customer declines a quotation, analyzing the reason helps us to build our business insight. Did we lose out on price, for example, or due to factors outside our control?
The MCS Team MCS are a pleasant team to work with. The helpdesk support is fantastic and I feel I’ve got my money’s worth! Equipment rental is at the heart of what we do and we wanted a specialized package that would link to our existing Sage accounting system and give us end-to-end support. We felt that MCS-rm offered the best fit with our wide-ranging business. Today, we’re happy that we made the right decision in going with MCS.
MCS are a pleasant team to work with. The helpdesk support is fantastic and I feel I’ve got my money’s worth!
Equipment rental is at the heart of what we do and we wanted a specialized package that would link to our existing Sage accounting system and give us end-to-end support. We felt that MCS-rm offered the best fit with our wide-ranging business. Today, we’re happy that we made the right decision in going with MCS.
Since using MCS-rm, Torpedo Factory Group can now:
The major difference MCS-rm has made to managing our diverse business is that our regular management meetings have hard business data about the current and upcoming month for the first time. We’re finding this absolutely critical in today’s tough economic climate. Torpedo Factory Group
The major difference MCS-rm has made to managing our diverse business is that our regular management meetings have hard business data about the current and upcoming month for the first time. We’re finding this absolutely critical in today’s tough economic climate.
Torpedo Factory Group
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