We are dedicated to providing innovative software solutions to help you meet your business goals
STEP 1
We begin by working with you to understand your business processes and primary objectives to ensure that we can offer you a perfect fit. The consultation process will enable you to have a more personalised demonstration that will show how our solution can be tailored to meet your specific needs.
STEP 2
Drawing upon decades of our combined industry knowledge and project management experience, we will guide you through a carefully structured implementation and training programme. Our staff are experienced rental software specialists and will guarantee you achieve the best return from your software investment. We will ensure that we fulfil your software requirements whilst being mindful of your budget and timescales. Our process incorporates business analysis, proof of concept, user acceptance testing, reviews and joint commitment towards your goals.
STEP 3
When you have a specific process that is unique to your business or market, our team of experienced developers can work with you to configure the software to fit your needs. Development might range from small amendments up to major expansions in scope or additional functionalities.
STEP 4
We have a friendly and well trained customer service team dedicated to giving you peace of mind when using MCS-rm. They are available to help you from 8am-6pm GMT with response times varying according to your service level agreement and severity of your incident.
You're never alone with MCS. You can contact support to answer any of your queries or questions and you can view or raise incidents or self-serve information using our 24/7 MCS Customer Club and knowledgebase. You can use this support portal to log and monitor incidents and to access a comprehensive range of information.
STEP 5
One of our friendly team of account managers will be assigned as your key point of contact within our organisation. Your Account Manager will keep in regular contact with you, ensuring your system still fits your requirements as your business grows and your goals change over time. You will also get the opportunity to attend our regular webinars to keep on top of new and emerging software functionalities.
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