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Why MCS
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Creating the ultimate competitive advantage for your sales team out in the field
Customer Service
With easy access to the CRM database you'll have 360 degree visibility of your customers, telling you everything you need to know. You can provide the best customer service and react more quickly to customer requests on the move.
On the move
Add new prospects directly to the database as you see them whilst travelling, using the CRM Mobile app. You'll reduce the time spent on admin paperwork and be able to schedule actions for your team back in the office.
Efficiency
By engaging with your back office team and having better visibility to key information when you need it, you'll be able shorten the sales cycle and answer customer queries quickly and professionally.
Giving the sales force mobile access to data on their smart phones should work very well in quickly providing all the data they need on the move. In today’s pressured environment, this is the kind of capability that helps us to provide a rapid response to our customers. Nixon Hire
Giving the sales force mobile access to data on their smart phones should work very well in quickly providing all the data they need on the move. In today’s pressured environment, this is the kind of capability that helps us to provide a rapid response to our customers.
Nixon Hire
With a clear view of your clients and all past communication history, you are able to gain access to any information about a client that you need, wherever you are. If you have arranged a last minute meeting with a client, you know you will always be fully prepared and appear professional. You will be able to:
Avoid double-booking your time and having to let down customers. With CRM Mobile you can ensure your calendar is always up-to-date, allowing you to better manage your time with full Microsoft Outlook integration. This means you can set up appointments during a meeting on the client site and not worry about having to check your diary back in the office.
You don't need to waste time printing off paperwork to take to your client meetings as you can access all the information you need from your mobile device. Instead, you'll be able to spend your time interacting with your clients and have more productive, organised meetings helping to establish stronger customer relationships.
With CRM Mobile, you'll be able to capture any customer requests and generate quotes from wherever you are. This ensures your clients’ needs are accurately understood and recorded and actions can be put in place to help you meet them.
You don't need to rely on instinct when you are put on the spot out in the field. With CRM Mobile, you are able to quote accurate agreed pricing as well as handle customer complaints, discuss payment arrears and discount requests, with all the data you need. Having all the information at your fingertips enables you to give your customer a fast answer. This is better for your business and it will improve your customer relationships.
Some key features within MCS-rm rental software to enhance your business.
Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships. CRM >
Ensure your equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss. Workshop >
Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system. Purchasing >
Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions. Reporting >
Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes. Electronic Trading >
Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service. Document Management >
Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met. Smart Alerts >
Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks. Resource Planner >
Drive customer loyalty whilst enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and self-serve the information they need from you 24/7. Online Portal >
Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet. MCS Telematics Hub >
Transform your hire quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button. MCS E-Sign >
Mobile Solutions >
Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity. RM Mobile >
Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move. CRM Mobile >
The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field. Transport Mobile >
Empower your warehouse staff with MCS Picking Mobile to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce. Picking Mobile >
Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates. Workshop Mobile >
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