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Why MCS
Our Story
Our Approach
Partners
Streamline and manage all repair and maintenance jobs remotely
Communication
Automated alerts based on real-time engineer updates, improves customer service and keeps your customers in the loop, whilst new jobs can be pushed to an engineer who is already in the field.
Preparation
With powerful GPS technician tracking and mobile technology, you can dynamically allocate jobs to the nearest, best equipped engineer.
Eco-friendly
Checklists and documentation no longer need to be printed by engineers to take in the field, this will save money on printing and paper storage costs. You can even obtain electronic signatures to confirm works orders have been completed.
We have seen huge gains in engineer productivity and efficiency by implementing Workshop Mobile. Each engineer clicks a button when they start and finish each job. We’ve been able to analyse engineer activity data and that has enabled us to set more realistic benchmark times for each task they do. As a result, our time estimates are now far more accurate and are no longer based on best guess. Procomm Site Services
We have seen huge gains in engineer productivity and efficiency by implementing Workshop Mobile. Each engineer clicks a button when they start and finish each job. We’ve been able to analyse engineer activity data and that has enabled us to set more realistic benchmark times for each task they do. As a result, our time estimates are now far more accurate and are no longer based on best guess.
Procomm Site Services
Workshop Mobile will give you accurate, real-time data to help you better plan your resources and set more realistic timing benchmarks for standard maintenance tasks.
With Workshop Mobile, you are able to ensure that all business processes are kept consistent and are easily followed. You can:
By being able to react to changes in the field with ease, your engineers can provide the best customer service. They will always be organised and prepared for their day, even when last minute changes occur, allowing the engineer and customers to communicate with minimal disruption.
Some key features within MCS-rm rental software to enhance your business.
Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships. CRM >
Ensure your equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss. Workshop >
Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system. Purchasing >
Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions. Reporting >
Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes. Electronic Trading >
Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service. Document Management >
Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met. Smart Alerts >
Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks. Resource Planner >
Drive customer loyalty whilst enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and self-serve the information they need from you 24/7. Online Portal >
Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet. MCS Telematics Hub >
Transform your hire quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button. MCS E-Sign >
Mobile Solutions >
Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity. RM Mobile >
Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move. CRM Mobile >
The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field. Transport Mobile >
Empower your warehouse staff with MCS Picking Mobile to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce. Picking Mobile >
Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates. Workshop Mobile >
Learn more about our Cloud Solutions
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