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Why MCS
Our Story
Our Approach
Partners
Empowering your clients, helping you deliver the ultimate customer service
Leading the way
Providing your customers with 24/7, quick and easy access to information, reports, certifications, instructions and more. All the while freeing up your time to focus on business growth and development.
Information
Share regular copy invoices, statements and PoD to customers on demand whilst also letting your customers find their information without you having to act on it.
Competitive
With Customer Portals being in high demand and a key factor in winning tenders, you can lead the way and take a step ahead of your competition.
Giving customers easy access to information saves us a huge amount of time. They can simply drill down to the signed proofs of delivery, collection notes, and so on relating to each one of the lines to access a full audit trail, without having to call us. Pluscrates
Giving customers easy access to information saves us a huge amount of time. They can simply drill down to the signed proofs of delivery, collection notes, and so on relating to each one of the lines to access a full audit trail, without having to call us.
Pluscrates
With improved access to documents, reports and other information that your customers need 24/7, you are able to increase trust and build upon a strong relationship with your clients. The online portal also means you can drastically cut the amount of paper-based documents, helping you reach the goal of paperless processes. The Customer Portal lets your customers view:
Made with a responsive design, the Customer Portal can be clearly viewed on any device, making the Customer Portal even easier and convenient. The Portal is also a hub for customer activity, where they'll be able to:
The Customer Portal can be easily customised to your needs and brand style by a web designer. You can change:
Some key features within MCS-rm rental software to enhance your business.
Manage your sales pipeline activity from enquiry through to final order. Undertake pro-active marketing campaigns to nurture your key client and prospect relationships. CRM >
Ensure your equipment is certified and fit for hire. Keep accurate service records, plan regular maintenance and manage accidental equipment damage and loss. Workshop >
Keep tight control of your expenditure on hire fleet, stock, spares and rehires and manage your preferred suppliers all in one easy to use system. Purchasing >
Gain meaningful insight into your rental data to help you analyse your strengths, weaknesses and understand changing business trends to ensure you make the right strategic decisions. Reporting >
Send and receive customer, supplier and financial documents electronically for a labour-free solution to your paperwork processes. Electronic Trading >
Go paperless and switch to electronic document storage to improve document retrieval times, reduce file storage space and revolutionise your customer service. Document Management >
Receive customised proactive alerts so you can address issues the moment they arise ensuring that the highest standards are consistently met. Smart Alerts >
Enhance the visibility and utilisation of your internal resources ensuring appropriately qualified staff are allocated to the right tasks. Resource Planner >
Drive customer loyalty whilst enhancing brand awareness using the Online Portal, allowing your customers to quickly place orders and self-serve the information they need from you 24/7. Online Portal >
Say hello to full visibility of your telematics data. From stolen asset recovery to increased revenue, you’ll be able to take huge steps towards greater efficiency and improved productivity of your hire fleet. MCS Telematics Hub >
Transform your hire quotes and contracts with MCS E-Sign, letting your customers easily sign documents at the click of a button. MCS E-Sign >
Mobile Solutions >
Manage your rental business wherever you are with everything you need all on the one device, helping you reach new heights of productivity. RM Mobile >
Make your on-site client meetings more productive and access important customer information so you never miss an opportunity when on the move. CRM Mobile >
The paperless way to manage your transport logistics with optimised routes and real-time status updates from drivers in the field. Transport Mobile >
Empower your warehouse staff with MCS Picking Mobile to accelerate the picking of equipment for your rental bookings, increasing the productivity of your workforce. Picking Mobile >
Streamline and manage your maintenance activity with an app to provide engineers with a paperless workflow and provide your back office with instant real-time information from their job status updates. Workshop Mobile >
Learn more about our Cloud Solutions
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